Last updated: 5 September 2026.
KC Billing subscription
Before a new KC Billing subscription has been provisioned/activated, a verified payment may be cancelled and refunded where operationally possible, less any non-refundable payment-provider charge that the law and provider terms permit SaTiN to pass through.
For the first subscription purchase, the customer may request cancellation within 7 calendar days after activation. SaTiN will review usage, completed onboarding/custom work and any included services already delivered. Where a refund is approved, the refundable software subscription amount is returned through an appropriate verified payment method. This 7-day policy does not reduce any mandatory right available under applicable law.
After the initial period
After 7 calendar days, subscription charges are not automatically refundable for change of mind or non-use. Refunds may still be due for duplicate charges, a payment confirmed by the provider but not received/credited correctly, material service failure attributable to SaTiN, or where applicable law requires a refund.
Add-ons
Add-ons follow the same cancellation window when purchased with a new subscription. Add-ons activated later are refundable before provisioning where possible; after activation, eligibility depends on whether the service has been materially used/delivered and applicable law.
Bank transfers
Bank transfers are not treated as paid subscriptions until manually verified. Customers should not send a second payment while verification is pending. Incorrect transfers require reconciliation with SaTiN and the relevant bank/payment rail.
Refund timing
Approved refunds are initiated promptly, but the time for funds to appear depends on the payment provider or bank. SaTiN will retain the refund reference and audit record.
Custom development
Custom website/software projects are governed by their proposal/statement of work. Deposits, milestone payments and refunds for completed custom work may differ from KC Billing subscription terms and must be stated before the client pays.
How to request
Contact billing@satinnepal.com with the account email, order/payment reference and reason. Never send passwords, OTPs or full payment credentials.
Website operator: Software And Technology In Nepal, Syanipatan-15, Pokhara, Kaski, Nepal. Registration, PAN and VAT status are listed on the Company Details page.